Case tracker
NBM Solicitors provide the case tracker free of charge to clients upon instruction for their online conveyancing matter. The purpose is to aid communication between client and property conveyancer. This is achieved by providing open access to important information as and when it happens, thereby making the whole conveyancing process smoother. Below are outlined some of the key features of the case tracker system.
Timeline of key events and notes
The case tracker provides a timeline of key events which updates as your conveyancing matter progresses. The timeline shows when documentation is sent or received and the stage that the conveyancing process has reached. It also shows notes added to the file by the conveyancer to help you stay informed of activity.
Messaging service
The messaging facility gives you the ability to exchange messages directly with your conveyancer. Once you post a message on the messageboard your conveyancing solicitors will endeavour to answer your query within 1 working day.
Read what clients say
Here are just a few of the comments we have received from our clients praising the usefulness of the case tracker:
"...The case tracker system was extremely helpful and gave me peace of mind that paperwork had been received and my case was being dealt with every step of the way. Thank you." - Mr & Mrs S, Solihull
Availability
The case tracker is available 24 hours a day, 7 days a week* to allow you to catch up with progress and ask questions when it is convenient to you.