NBM Solicitors provide the case tracker system free of charge to our conveyancing clients. Clients receive login details upon instructing us to proceed work on their online conveyancing matter. The purpose of the case tracker is to aid communication between the client and their conveyancing team. This is achieved by providing open access to important information as and when it happens, thereby making the whole conveyancing process smoother. Below are outlined some of the key features of the Conveyancing case tracker system.
The conveyancing case tracker provides a timeline of key events which updates as your conveyancing matter progresses. The timeline shows when documentation is sent or received and the stage that the conveyancing process has reached. It also shows notes added to the file by the conveyancer to help you stay informed of activity.
The messaging facility gives you the ability to exchange messages directly with your Conveyancing team. Once you post a message on the messageboard your conveyancing solicitor will endeavour to answer your query within 1 working day.
Key documents on your matter can be downloaded at any time directly from the Case Tracker. Clients can also upload documents onto their matter to make them available directly to their Conveyancing team immediately. Using the smartphone apps clients can “share” documents and images from other apps directly to the NBM Conveyancing app.
The system can instantly notify the client of any headway on their conveyancing matters through a variety of means. When the client sets up a primary email address they can choose to opt in to receive email notifications informing them when something changes on their matter. Also where using smart phone apps to view the case tracker you will receve Apple push notifications or Google Cloud Messaging alerts.
Here are just a few of the comments we have received from our clients praising the usefulness of the case tracker:
Every query that I raised was answered within 24Hrs. Using the website was easy and efficient. If other parties had used this system the process would have been much quicker. I would recommend NBM without hesitation. Nick was easy to contact and gave clear instructions and information.Mr M, Surrey
Thanks for this Stephen. Thank you very much for your help and patience! Of great value in this transaction was the client tracking – It gave peace of mind and a channel for communication outside of normal ‘office’ hours, almost certainly saved us both time by avoiding missed/repeat calls and facilitated the giving of short pieces of information. Between my partner and I we have experienced three property transactions with your company (two sale and one purchase) and would definitely use you again. Until the next time!Ms C, Sleaford, Lincs
Would like to convey my thanks to Mr Nicholas Maestri and his team (Charlene and Dan) for all their help and assistance in the house buying process.I was particlarly impressed with the case tracker system, which allowed me to send messages and alse receive regular progress updates without the need to make telephone calls during office times. NBM Solicitors were recommended to me when I began my house search and I would be pleased to recommend NBM to other friends and colleagues.Mr B, Surrey
The conveyancing case tracker is available 24 hours a day, 7 days a week* to allow you to catch up with progress and ask questions when it is convenient to you.
* The aim is to keep the service available at all times. In practice there may be times when the service is not available due to unforeseen circumstances. As the service is provided free of charge, NBM Conveyancing Solicitors provide no service level agreement and take no responsibility for losses incurred as a result of failure of the system to operate.
** Access to the Case Tracker is at the discretion of the Conveyancing teams and will normally be stopped automatically on completion. NBM Solicitors operate a fair usage policy meaning Case Tracker access will be terminated in cases of overuse or abuse.
Case tracking software provided by Convey Tracker