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Help! I have never used an online solicitor before!

At NBM solicitors we are frequently told by people that they find the idea of using an online solicitor for their conveyancing quite daunting. Fortunately, we also get told by a lot of our conveyancing customers at the end of their transaction that they were pleased that they decided to go down this route.

A lot of potential clients say that they have always used a local solicitor and find the idea of dealing with someone who might be far away from them to be worrying.

At NBM, we believe that your conveyancing solicitor does not have to be local to be able to give you the best service or cheap conveyancing fees. We specialise in conveyancing which means that we do very little else. We have been doing conveyancing for over 25 years and so we have a great deal of experience.

We allocate your conveyancing to an individual solicitor and you will be given their personal e-mail address and telephone number to enable you to reach them quickly and easily. You will also be able to message them and receive their reply online through our case tracker. The only thing you may not be able to do is to come in to see them, but don't worry, because you don't need to as all documents to sign will be either e-mailed or posted to you so you can deal with the matter from the comfort of your own home.

Having said that we do of course have many customers who are local to our offices in Chelmsford, Cambridge and Ashby and all of our clients are always very welcome at our offices by way of appointment during our normal office hours of 9.00am to 5.30pm Mondays to Fridays although we are closed between 1.00pm and 2.00pm for lunch.

A lot of people we talk to when giving free conveyancing quotes also ask us how issues of payment will be dealt with if they are not able to come into our offices. The vast majority of payments that we receive now are made electronically which means that they are dealt with quickly and securely by your Bank to ours. Our clients are also able to send us a cheque for our conveyancing fees, although the clearance times on cheques can be quite long.

So, you may well ask what a local solicitor can do for you that an online solicitor cannot. The answer is - not very much. People like the idea that they can "pop in" to see their conveyancing solicitor at any time. However, in practice it is often not as simple as this, as an appointment has to be made and often you are not able to see your local solicitor for several days. As we specialise in conveyancing, our solicitors are always in the office and never have to go to court hearings or other legal meetings and so they have more time to dedicate to your conveyancing.

It is, of course, becoming far more common for people to order goods and services online from other parts of the country and the world and online conveyancing is no different. In fact, it is far safer as all conveyancing solicitors have to be regulated by the Solicitors Regulation Authority to make sure that they stick to their rules of professional conduct and have indemnity insurance to protect you against any mistakes that might occur. You will find our SRA number on our home page so you can check us out with them.

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